Our supply chain safety and security training programs focus on the integrity of product packaging and containers. Here’s how:
– When receiving products, we verify the quantity, supplier name and product name through the purchase order. We also make sure that the product is not set to expire soon. Our tracking system automatically lets us know if a supply is affected by a recall.
– When shipping products, we use containers that maintain quality, safety and appropriate temperature control. We select shipping containers that comply with manufacturers’ product specifications. When we use passive cold chain solutions, we require containers to pass a qualification process. This helps preserve product integrity and prevent any quality issues.
– When potential product quality incidents happen, we work to respond promptly. We follow a Corrective Action – Preventive Action (CAPA) process. To prevent counterfeit products from entering the legal distribution network, we follow a supplier qualification procedure for vendors. As part of this process, we perform regular audits and checks of authorizations and certifications, as appropriate.
– During product recalls, we reach out to pharmacies and other customers with details on the recall and how products can be returned to Medihealth Sweedn or the applicable reverse distributor. We continuously train our customer service employees so they are up-to-date on current recalls.